Firle Place Privacy Policy

Firle Estate

PRIVACY NOTICE

Revised 02.03.21

This Privacy Notice covers the activities of the Firle Estate (which includes Firle Management Limited, Firle Events Limited, Firle Limited, Firle Farms Limited, Firle Place Maintenance Fund, the Firle Estate Settlement and the 7th Viscount Gage Will Trust). In this Privacy Notice these organisations are referred to as we, us or Firle Estate. The Firle Estate respects your privacy and commits to protecting it through our compliance with the practices described in this notice.

This notice describes how we collect, use, protect and share the personal data we may collect from you or that you may provide when you visit our website or when you contact us in connection with an enquiry or to book an event or appointment with us.

The website may include links to third-party websites, plug-ins, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit.

Please read this notice carefully to understand our policies and practices for processing and storing your personal data. This notice may change from time to time (see Changes to our privacy notice), so please check the notice periodically for updates.

• Data we may collect about you
  We collect and use different types of data from and about you including:

  • Personal data that we could reasonably use to directly or indirectly identify you, such as your name, postal address, email address, telephone number, user name or other similar identifier ("personal data").

  • Non-personal data that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific website feature.

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.

  • Non-personal details about your website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our website (including date and time), areas of the website you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page or any phone number used to call our customer service number.

  • Information about your event if you are contacting us to book a wedding or another function.

  • Information about your interests if you have contacted us to book a ticket to a particular event.

  • Information about your visit if you contact us to book a safari, glamping accommodation or pitch at our campsite.

• If we combine or connect non-personal, technical, or demographic data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.

• How we collect data about you
  We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you make an enquiry, subscribe to our newsletter or book an event.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies and other similar technologies (see Cookies and automatic data collection technologies).

  • Third parties or publicly available sources. We may receive information about you from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers or aggregators.

• Cookies and automatic data collection technologies
  Our website uses cookies (small files placed on your device) or other automatic data collection technologies to distinguish you from other website users. This helps us deliver a better and more personalised service when you browse our website. It also allows us to improve our website by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store your preferences so we may customise our website according to your individual interests.

  • Speed up your searches.

  • Recognise you when you return to our website.

• You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of our website may become inaccessible and certain features may not work correctly. Unless you adjust your browser settings to refuse cookies, our system will issue them.

• How we use your personal data
  The ways in which we use your personal information will vary depending on the reason why you are in contact with us. We set out below further information about how we use personal information for different purposes.

 

• Weddings and venue hire
  If you enquire about or hire one of our venues for a wedding or another event, we will use your information to respond to your enquiry and manage your booking. This will include details of your event, any special requests and contact details so that we can liaise with you to ensure your event runs smoothly.

• Firle Simulated Clay Pigeon Shooting
  If you contact us about our clay pigeon shooting we will use your information to manage your booking and to deal with any special requests you may have.

• Firle Place House Opening

• If you book a ticket to visit Firle Place we will use your information to manage your booking. This will include details of your visit, any special requests and contact details.

• Renting a property
  If you apply to rent a property from us, we use your information to assess your suitability for one of our properties. If you are an existing tenant, we use your information to manage your tenancy. 

• Other uses of your information
  We also use your information for the following purposes:

  • Present our website and provide you with the information, services and support that you request from us.

  • Meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or comply with legal requirements.

  • Fulfil the purposes for which you provided the data or that were described when it was collected.

  • Notify you about changes to our website or services.

  • Ensure that we present our website content in the most effective manner for you and for your computer.

  • Administer our website and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • Improve our website or services, marketing, or customer relationships and experiences.

  • Protect our website, employees or operations.

  • Make suggestions and recommendations to you and other users of our website about events and services that may interest you or them.

• We may also use personal data to contact you about our own and third-parties' goods and services that may be of interest to you. We will only do this if you have signed up to receive our updates or otherwise given your consent for us to contact you in this way. You can change your preferences at any time by using the unsubscribe link on our emails or by contacting us at (enquiries@firle.com).

• What is the legal basis of our data processing?
  Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information:

  • Where we need information to enter into or perform a contract we have entered into with you

  • Where we need to comply with a legal obligation

  • Where the processing is necessary for us to carry out activities which are in the Firle Estate's legitimate interests (or those of a third party) and provided that your interests and fundamental rights do not override those interests, including:

    • Using your personal data to promote our events and to send you marketing communications.

    • Processing for fraud prevention purposes and to recover monies owed to us.

    • Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively – this will include: verifying the accuracy of information that we hold about you and create a better understanding of you; processing for administrative efficiency purposes such as where we outsource certain administrative functions to third parties who are specialise in such services; processing for network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access or to comply with a request from you in connection with the exercise of any of your rights outlined below.

• In limited circumstances we may process information relating to your health (for example if you inform us of dietary requirements or where have specific medical needs that we need to know about to enable us to provide you with access to an event or to cater for your specific requirements). In these cases the legal basis which we rely on to use your personal data is consent. By volunteering this information to us you will be consenting to us using it for the purpose that you specify when you provide us with the information.

• Disclosure of your personal data
  We share your personal data with the following third parties and in the following ways:

  • Business partners, suppliers, service providers, sub-contractors and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimisation, event organisers and billing partners). We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.

  • [Credit reference agencies when required to assess your credit score before entering into a contract with you (only relevant for tenants).

  • For any other purposes that we disclose when you provide the data.

  • With your consent

• We may also disclose your personal data to third parties:

  • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.

  • To enforce a contract that we have with you.

  • To protect the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of cybersecurity, fraud protection and credit risk reduction.

• Overseas transfers of data
  We are based in the United Kingdom. However, some of the service providers that we use may store your data in countries that have different privacy laws that may not be as comprehensive as your own. Where our service provides transfer your personal data outside of the European Union we ensure that they have adequate safeguards in place to protect your personal data.
  We’ll use one of these safeguards:

  • Transfers to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website (https://ec.europa.eu/info/law/law-topic/data-protection_en) .

  • Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website (https://ec.europa.eu/info/law/lawtopic/data-protection_en).

  • Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA. You can find out more about data protection on the European Commission Justice website (https://ec.europa.eu/info/law/law-topic/data-protection_en).

• Your personal data use choices
  We strive to provide you with choices regarding certain personal data uses, particularly around marketing. If you do not want us to use your email address to contact you with our offers and news, you can opt-out by replying to any promotional email we have sent you or following the opt-out links on that message.
  You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about tracking technologies, please see Cookies and automatic data collection technologies.
  Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or plug-ins enabling third-party features. If you follow a link to any third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.

• Your rights in relation to your personal information
  You have a number of rights in relation to your personal information - these include the right to:

  • Be informed about how we use your personal information

  • Obtain access to your personal information that we hold

  • Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate

  • Request that we erase your personal information in the following circumstances:

    • If Firle Estate is continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected

    • If Firle Estate is relying on consent as the legal basis for processing and you withdraw consent (we do not usually rely on consent)

    • If Firle Estate is relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us continue with the processing

    • If the personal information has been processed unlawfully

    • If it is necessary to delete the personal information to comply with a legal obligation

  • Ask us to restrict our data processing activities where you consider that:

    • personal information is inaccurate

    • our processing of your personal information is unlawful

    • where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim

    • Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information

    • Not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

  • Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information

  • Not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

• Right to object
  In addition to the rights set out above you also have a right to object to our processing of your personal data where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information.
  If you would like to exercise any of your rights please contact us using the details below.

• Data security
  The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse and unauthorised access, use, alteration or disclosure. We store all personal data you provide to us behind firewalls on servers employing security protections.
  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
  Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the website.

• Children's online privacy
  We do not direct our website to minors and we do not knowingly collect personal data from children under 13 or as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received personal data from a child under 13 without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child under 13, please contact us at enquiries@firle.com

• For how long do we keep your personal data?
  The period for which we will keep your personal data will depend on the nature of our relationship with you. We will keep your personal data for as long necessary to perform the relevant services that you have requested from us. We will also keep data for as long as we are required to do so for legal or regulatory purposes.

• Changes to our privacy notice
  We will post any changes we may make to our privacy notice on this page and indicate on the website home page that we updated this privacy notice. If the changes materially alter how we use or treat your personal data we will notify you through a notice on the website home page. Please check back frequently to see any updates or changes to our privacy notice.

• Complaints and contact information
  Complaints
  If you have any complaints about the way we use your personal data then in the first instance please contact enquiries@firle.com who will endeavour to resolve the issue. If we cannot resolve any issue, you have the right to complain to the Information Commissioner.
  Contact details
  If you have any questions, comments or requests regarding any aspect of this Privacy Notice, please do not hesitate to contact us by email enquiries@firle.com or post: Firle Estate Office, Firle, BN8 6NS

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Firle Place. References to "our Website" or "the Website" are to firle.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Firle Place
The Estate Office The Street, Firle, Lewes
BN8 6NS

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.